Shipping Policy

Orders
For questions about your order, email us at shipping@septemberfarm.com Include your name, order number, and the date you placed your order.

Order Cancellations
Orders can be cancelled within 30 minutes of being placed by emailing shipping@septemberfarm.com. Once an order has been packed for shipping, it cannot be cancelled. Because our products are perishable, we do not accept returns.

Sales Tax
Sales tax is charged on orders shipped to Pennsylvania and other states where required by law.

How We Ship Our Cheese
Your order is carefully packed in an insulated pouch with ice packs to keep it cool during transit. It is normal for ice packs to melt during shipping and for cheese to arrive at room temperature. All cheeses are sealed airtight, naturally hardy, and safe to eat when delivered. Please refrigerate upon arrival.

Shipping Time Frames
We typically ship orders Monday through Wednesday to avoid weekend delays. Shipping times depend on location but most orders arrive within 1 to 3 business days after leaving our farm. You will receive a tracking number by email once your order has shipped.

Shipping Outside the Continental U.S.
We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, or international addresses.

Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 5 business days at shipping@septemberfarm.com with photos and your order number. We will review and get back to you promptly with next steps. 

Returns
We do not accept returns due to the perishable nature of our products.